Order Processing, Returns, and Exchanges
Our turnaround time is always displayed at the top of our site. Typically varies depending on the season and is usually about 3-6 business days on average. Make note, items from the Shirt Shop can take up to an extra 3 business days.
In the middle of December, we take a hiatus from the shop for the holidays, the site will stay open. Any orders placed during this time will be in limbo and will not be processed until we return after The New Year (usually the 2nd or 3rd week of January).
We do not ship or process orders on weekends, holidays, or family birthdays.
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It is the buyer's responsibility to review all ingredient lists prior to the purchase of our products.
We do not process returns in exchange for a refund unless the product is deemed defective by us, Effervescent Co. If a customer wishes to return a product they have already received (ie: smell preference), the customer can return the item at their own expense (in new and unused condition) for a full store credit.
All items marked final sale are not eligible for returns or exchanges.
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In the event that your package arrives damaged, please notify us within 3 days of delivery with photos of the damaged product. Damaged products will be replaced with that amount in store credit.
If your package has been lost, please file a claim with USPS or UPS.
Once all search efforts have been exhausted by the carrier, and the lost package is nowhere to be found, we will issue shop credit for the total of the entire order.
Please contact us at effervescentnco@gmail.com if you have questions.
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There is now a local pick-up option available at check-out! Our local pick-up spot is at iMassage Corrective Bodywork Salon & Spa in Wabash (location on Google Maps). You will receive an email with pick-up instructions when your order is sent to iMassage and ready for you to pick-up. Items already at iMassage can be purchased there directly. You cannot purchase an item from our site and grab it off the shelf at this location think you already paid for it. You must WAIT for an email notification that your order is ready. The inventory on our site and our inventory at iMassage are vastly different.
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Effervescent Co. is not responsible for any packages stolen or lost in transit. Please contact your local post office or UPS Support Center regarding any issues after the order has been shipped. Any package issues after orders are dropped off at the post office are up to the customer to file a claim with USPS or UPS. Once a package is dropped off or picked up at our local post office or UPS Access Point, it is out of our hands.
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Updated May 2025
Frequently Asked Questions!
Do you sell anywhere local?
YES! Some of our products can be found at iMassage in Wabash, IN. This is the only place you will find any Effervescent Co goodies locally to where we are located (and we have no future plans of our products being available anywhere else locally at the moment), unless of course we are participating in an event or pop-up!
Why are your prices different at the in-person location?
Simple! The products there are *ready for you.* When ordering through my website, I offer many more options, and a lot of the products are made-to-order (not all, but a good percentage). Stopping by iMassage and grabbing something there to purchase, the product is ready for you and I personally don't have to bother with wrapping, packing, shipping, or driving there to leave your order for pick-up.
Can I order online for pick-up or delivery?
Yes and no! I no longer offer delivery. Sounds easy, but is actually pretty time consuming and not gonna lie, sometimes I forget (I'm only human), so you're waiting twice as long for something you could have gotten much quicker by choosing shipping OR by now selecting pick-up at iMassage.
Our bottom shelf at iMassage is dedicated to pick-up orders. You must order on our website, wait for your pick-up email, and then swing by and pick-up your order AFTER you receive the email. You cannot order anything on our website, drive to iMassage and take it off the shelf assuming you already purchased it. That is not how the pick-up works. Our website and the inventory at iMassage are much different.
Didn't you offer free shipping at one point?
Yes! I did try it, and honestly I hated it LOL From a business perspective, obviously I have to make money. And to my surprise, that wasn't the issue. The issue for me personally, is I'm way too considerate, and also logical. I don't fall for the free shipping gimmicks other places pull. They're just tacking on shipping to their products. Here's an example:
If you order 4 candles from us and they are priced for FREE shipping, you're paying probably 34.99 per candle x 4 = 139.96 (not including taxes or anything).
If you're ordering the 4 candles priced as they are now, you're paying 29.99 per candle x 4 = 119.96 + our flate rate 4.99 shipping = 124.95.
Savings of $15
While that isn't a huge savings, I cannot, in good conscious, pull these free shipping stunts on people. I understand being surprised at the shipping cost when you fill a cart on a website. I order from many manufactures where shipping is astronomical, I'm talking $200 for a simple order of empty bottles. You will NEVER be surprised here. Yes, you won't be surprised with free shipping either, but ours is $4.99 and I can guarantee that price through 2026. Most orders actually cost us between $7-$12 to ship, so we are eating that price difference to make YOU get a deal. (: